Delivery & Returns
We dispatch all orders via couriers or Royal Mail based on post code destination, our appointed couriers may use a third party for final delivery. In all cases a signature is required on delivery of your order.
Should you request that a parcel is left without signature, you waive all rights to make claims on failure to deliver, missing items or damaged goods.
Shipping costs are based on weight and on the destination.
Claims for missing parcels must be made within 14 days of placing your order. However, claims, refunds and replacement products or service may take up to 25 days from the day of dispatch due to the user conditions of our couriers. In all cases we will endeavour to provide alternative solutions where it is reasonable to do so.
- Local Delivery - Merseyside - £15
- Click and Collect - Free
We hope your shopping experience with us exceeds your expectation and that you will be delighted with your purchase. Should you wish to return a product purchased from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 14 days) in original, undamaged packaging.
* Please ensure you ask for a returns number before returning goods, this way we can track your purchase back into our system. Customers accept the responsibility for postage costs on returned goods.
To request a refund/returns number please by e-mail using the "Contact us” page.
*None of the above user conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our user conditions.
Refunds can only be made to the original card of purchase.
Please note that you are entitled to cancel your order if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the products.
If you wish to exercise your right to cancel products after your order has already been despatched please follow the procedure set out in our Returns policy.